2. The Technical College of the Lowcountry 24/7 Online Support Center!Help?
a. Here you can browse helpful guides and material and contact the support team directly!
b. You may chat live with a support team member, submit a ticket with your issue or concern, or call directly, toll-free: 1-877-736-2586.
c. When doing so please use your TCL Student ID Number and TCL e-mail address associated with your Blackboard Account to eliminate confusion.
d. If you forget your Blackboard Password, you can Chat live with a support team member, submit a ticket, or call directly, toll-free: 1-877-736-2586 and a new password will be sent to your TCL e-mail account.
Online Learning Privacy:
All students enrolled at the Technical College of the Lowcountry (TCL), regardless of the mode of instruction (traditional, online, or hybrid), are protected by the Family Educational Rights and Privacy Act of 1974 (FERPA). As published in the TCL Catalog and Student Handbook, FERPA was designed to protect the privacy of educational records including those of online learners.
TCL encourages all faculty and staff communication with students, regarding TCL educational records and specific courses, be conducted via the official TCL Student E-mail account, that also requires a secure login.
Online Course Orientation and Workshops
(Friday, October 9, 2015)
Students new to online courses should view the Online Course Orientation Video. The orientation covers Blackboard, TCL email, online attendance policies, and much more. Click here to view the Orientation.
In addition to viewing the orientation video, online students may also wish to attend a WebAdvisor, TCL Email, and Blackboard workshop offered through the Learning Resources Center/Library. Workshops are given at the beginning of each semester and are offered in three locations: Beaufort, New River, and online. To view the workshop schedule and to register for a workshop, click here.